Shipping policy

Thank you for supporting our art. Each piece is crafted or reproduced with care, and we do our best to ensure a smooth and timely delivery process. Below you'll find details about our shipping policies for both local and international customers.

1. Shipping Locations

Morocco: We ship locally throughout Morocco. Orders are processed in Moroccan dirhams (MAD) and include region-specific pricing.
International: We ship to most countries worldwide. All international orders are processed in USD or EUR, depending on your location.

2. Processing Time

All orders are processed within 3–7 business days.
Original artworks and custom framing may require additional time depending on availability and complexity.

3. Shipping Rates

Local (Morocco): Flat-rate or free shipping may apply based on your location. Final shipping costs will be displayed at checkout.
International: Shipping costs vary depending on the destination, order size, and selected options. Final costs are calculated at checkout.

4. Delivery Time

Within Morocco: Estimated delivery time is 2–5 business days after dispatch.
International: Delivery time ranges from 7–15 business days, depending on your country and customs processing.

5. Customs & Duties (International Orders)

Please note that international shipments may be subject to customs fees, taxes, or import duties in your country.
These charges are the buyer’s responsibility and are not included in our pricing or shipping fees.

6. Packaging

All artworks are carefully packaged with protective materials to prevent damage during shipping.
Framed and unframed prints are securely shipped in tubes, flat mailers, or reinforced boxes depending on size and type.

7. Shipping Confirmation & Tracking

Once your order is shipped, you will receive a confirmation email with tracking information.

8. Delivery Issues

If your package arrives damaged, please contact us within 48 hours with photos of the damage.
For lost or delayed packages, reach out to our support team — we’re here to help resolve any issue promptly.

If you have any questions or special requests regarding shipping, feel free to contact us at [your email].